Refunds & Cancellations

This document applies now and is published while a final solicitor review is completed. The practices it describes are accurate as of the last-updated date below.

Operated by: EI Portal Ltd ("we", "us", "our")
Applies to: paid subscriptions to EI Portal (eiportal.com, beta.eiportal.com)
Last updated: 16 July 2026
Governing law: England & Wales

1. Summary

• 14-day money-back guarantee on your first paid subscription.
• Cancel any time — your plan simply runs to the end of the period you've paid for.
• Renewal charged in error, or charged after you tried to cancel? Tell us within 14 days and we'll refund it.
• Nothing in this policy reduces your statutory rights.

2. Subscriptions and renewal

2.1 Paid plans are subscriptions billed monthly or annually and renew automatically at the end of each billing period. We send a reminder email before each renewal.

2.2 You can cancel at any time from your account or by emailing info@eiportal.com. Cancellation takes effect at the end of the current billing period — you keep full access until then, and no further payments are taken.

3. Refunds

3.1 First purchase — 14-day guarantee. If you are not satisfied with your first paid subscription, contact us within 14 days of the first payment and we will refund it in full.

3.2 Renewals. If a subscription renews and you did not intend it to — for example you missed the reminder or attempted to cancel — contact us within 14 days of the renewal charge and we will refund that renewal in full.

3.3 Mid-period cancellations. Beyond clauses 3.1 and 3.2 we do not normally give partial refunds for unused time in a billing period — cancelling instead stops the next charge. We may make exceptions at our discretion (for example, billing errors or extended service failure).

3.4 Annual plans. The same rules apply: 14-day guarantee on the first payment and on each renewal; otherwise the plan runs to the end of the year already paid.

3.5 Refunds are returned to the original payment method, processed by our payment provider, normally within 5–10 business days of approval.

4. Consumers

The Service is sold for business and professional use. If you nonetheless deal with us as a consumer, you may have statutory cancellation and refund rights (including under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015) that apply in addition to this policy, and nothing here limits them.

5. Free tier and beta

The free tier and invite-only beta involve no payment, so no refunds apply. Beta testers' concessionary access is governed by the Beta Programme Terms.

6. How to request a refund or cancel

Email info@eiportal.com from the address on your account with your account email and, for refunds, the payment date. We aim to respond within 2 business days.

7. Contact

EI Portal Ltd, Warwick Place, Bognor Regis, West Sussex, PO22 7PX — info@eiportal.com.